Contact / Support Policy

Effective Date: 5 April 2025
Company Name: OPTIMIZEDEDGE LTD
Company Number: 15884655
Website: https://optedge.uk
Email: contact@optedge.uk
Address: Suite 4953, Unit 3a, 34-35 Hatton Garden, Holborn, London, United Kingdom, EC1N 8DX

1. Contact Information

At OptEdge.uk, we value open communication and strive to provide responsive and helpful support for all our users. Please reach out using the following contact methods:

  • Email Support: For any inquiries, issues, or support requests, please email us at contact@optedge.uk. Our support team is available 24/7 to assist you.

  • Mailing Address: Office 5129, 58 Peregrine Road, Hainault, Ilford, Essex, IG6 3SZ, United Kingdom.

  • Website: https://optedge.uk

2. Response Times

We aim to respond to all emails within 24 hours during business days (Monday to Friday). For more complex queries, our response time may extend up to 48 hours.

In case of urgent issues (e.g., service interruptions or account access problems), please mark your email as “URGENT” in the subject line to expedite the process.

3. Support Hours

Our customer support team is available 24/7, and we offer the following avenues for assistance:

  • Email Support: Open 24/7, including holidays.

  • Live Chat (if available on site): Monday to Friday, 9 AM to 6 PM (UK time).

Please note that some inquiries may require further investigation, and we will keep you informed throughout the process.

4. Support for Services

Our support covers, but is not limited to:

  • Account Issues: Login problems, subscription management, and account settings.

  • Technical Support: Issues with our AI services, image generation, or design tools.

  • Billing Inquiries: Questions regarding invoices, payments, refunds, and subscriptions.

  • General Inquiries: Queries about our services, updates, features, or general requests for information.

5. Feedback & Suggestions

We welcome feedback on how we can improve our services. If you have suggestions, ideas, or feature requests, feel free to share them with us. Your input is essential to helping us refine and enhance the optedge experience for all users.

6. Service Interruptions

In the unlikely event of an outage or interruption to our service, we will provide timely notifications through email and our website. If you experience service disruptions, please contact us at contact@optedge.uk, and we will address the issue as quickly as possible.

7. Changes to This Policy

We may revise this Contact / Support Policy periodically. Changes will be posted on this page with an updated effective date.

8. Contact Us

For all support-related queries, please use the contact details below:

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