Effective Date: 5 April 2025
Company Name: optimizededge Ltd
Company Number: 15884655
Website: https://optedge.uk
Email: contact@optedge.uk
Address: Suite 4953, Unit 3a, 34-35 Hatton Garden, Holborn, London, United Kingdom, EC1N 8DX

1. Billing Overview

At OptEdge.uk, we offer digital AI-powered services on a subscription basis. All billing is processed securely via Stripe or other authorized payment gateways. By subscribing to any of our plans, you agree to these Payment Terms.

2. Subscription Plans & Pricing

We offer multiple pricing plans designed to fit different user needs. Full plan details, features, and prices are available on our Pricing Page.

• Basic Plan: Billed monthly

• Premium Plan: Billed monthly or annually (if selected)

All prices are in USD or GBP and may be subject to VAT depending on your location.

We reserve the right to modify pricing or plan features with prior notice. Any pricing change will not affect active subscriptions until the next renewal date.

3. Payment Methods

We accept:

• Major credit/debit cards (via Stripe)

• Other digital payment methods (if enabled)

Payments are automatically processed on the billing date associated with your subscription. By providing payment details, you authorize us to automatically charge the subscription fee on a recurring basis.

4. Automatic Renewals

All subscriptions renew automatically unless canceled before the next billing date. You may cancel at any time via your user dashboard.

Upon cancellation:

• Your access will continue until the end of the billing cycle.

• No refund will be issued for the remaining time unless within the 7-day money-back window (see our Refund Policy).

5. Failed Payments & Account Suspension

If your payment method fails:

• You will be notified via email.

• We may retry the charge up to 3 times.

• Access to your account may be paused until the payment is successfully processed.

To avoid service interruption, please keep your payment details up to date.

6. Invoicing & Receipts

Invoices and payment receipts are emailed automatically and can be downloaded from your account dashboard. Please ensure your billing information is accurate and current.

7. Disputes & Chargebacks

If you believe a charge was made in error, please contact us before initiating a dispute with your bank. Chargebacks without prior communication may result in account suspension or termination.

8. Taxes

Depending on your location, applicable taxes (e.g., VAT or sales tax) may be added to your subscription price. These will be shown clearly during checkout and on your invoice.

9. Changes to This Policy

We may update this Payment Policy as needed. Changes will be posted on this page with the new effective date.

10. Contact Us

For billing questions or support:

📧 Email: contact@optedge.uk
📍 Address: Suite 4953, Unit 3a, 34-35 Hatton Garden, Holborn, London, United Kingdom, EC1N 8DX