Effective Date: 5 April 2025
Company Name: optimizededge Ltd
Company Number: 15884655
Website: https://optedge.uk
Email: contact@optedge.uk
Address: Suite 4953, Unit 3a, 34-35 Hatton Garden, Holborn, London, United Kingdom, EC1N 8DX

At OptEdge, we strive to provide an outstanding user experience through our AI-powered creative services. Since we offer digital products and subscription-based access to tools, our refund policy is outlined below to ensure clarity and fairness.

1. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on your first subscription purchase. If you are not satisfied with our service, you may request a full refund within 7 calendar days of your initial payment.

To be eligible for a refund:

• The request must be made within 7 days of your first payment.

• You must not have exceeded reasonable usage limits of the service (as determined by our usage policy to prevent abuse).

• Refunds will only be issued to the original payment method.

To request a refund, please email us at contact@optedge.uk with your account email and reason for the request.

2. No Refunds on Renewals or Upgrades

After the initial 7-day period:

• All payments are non-refundable, including subscription renewals or plan upgrades.

• Cancellation of a subscription stops future billing but does not generate a refund for unused time.

You can manage your subscription or cancel at any time from your account dashboard.

3. Failed or Duplicate Payments

If you notice a duplicate charge, or if a payment fails but you were billed, please contact us immediately at contact@optedge.uk. We will investigate and resolve the issue promptly, including issuing refunds for any verifiable duplicate or erroneous transactions.

4. Digital Nature of the Service

Due to the digital nature of our services (such as downloadable graphics, AI-generated content, and cloud-based tools), once content is accessed or generated, it cannot be “returned” in the traditional sense. This limits the scenarios where a refund can be approved beyond our 7-day guarantee.

We encourage all users to take full advantage of the trial or sample content (if available) before purchasing a paid plan.

5. Chargebacks

We are committed to resolving issues professionally. If you dispute a payment via your bank or payment provider (i.e. a chargeback), we reserve the right to:

• Suspend your account and access to our services

• Challenge the chargeback with documentation of usage and agreement to this Refund Policy

Please always reach out to us first to find a solution before contacting your bank.

6. Changes to This Policy

We may update this Refund Policy periodically. Changes will be posted here with the updated effective date. Continued use of our services after changes implies acceptance of the new terms.

7. Contact Us

If you have any questions about refunds, billing, or cancellations, please contact:

OptimizedEdge Ltd
📍 Suite 4953, Unit 3a, 34-35 Hatton Garden, Holborn, London, United Kingdom, EC1N 8DX
📧 Email: contact@optedge.uk